Microsoft Dynamics 365: Customer Service

MICROSOFT DYNAMICS 365 CUSTOMER SERVICE

Rödl & Partner provides excellent support in all questions regarding your Microsoft Dynamics 365/AX installation, also after the system is in operation.
We have our own customer service team, which consists of highly qualified specialists. It guarantees professional, comprehensive and always available support. Personal contact with our customers is particularly important to us - we guarantee this by having permanent contact persons at specialist and management level.

OUR EXPERTISE IN CUSTOMER SUPPORT

COMPREHENSIVE SUPPORT
You receive comprehensive support for your Microsoft Dynamics AX / D365 system.

DYNAMIC CONTROL
After the system has been introduced, you will enter dynamic regular operation. Regular operation means that we take care of a stable and high-performance D365 system together and jointly drive the further development of the application.

INDIVIDUAL PERFORMANCE
You design the scope of services individually according to your requirements.

STANDARD SUPPORT MODELS
You can choose between different standard models (support models Basic, Advanced and Enterprise) and configure them individually.

EXPERIENCE IN SUPPORTING MICROSOFT DYNAMICS USER COMPANIES
Rödl & Partner has been on the market since 2008 with a dedicated competence center for the support of Microsoft Dynamics user companies. You can benefit from this experience e.g. in the release, escalation and service management.

BENEFIT
For your investment you will get the best possible service as you can see in the following portfolio.

OUR PORTFOLIO FOR MICROSOFT DYNAMICS 365/AX USER COMPANIES

MICROSOFT DYNAMICS 365 ONE VERSION TESTING

Rödl & Partner supports your Microsoft Dynamics 365 updates with One Version Testing

As a leading and important player in the ERP and CRM landscape, Microsoft is continuously developing new functions for Dynamics 365. However, user companies cannot benefit from these continuous improvements if they are not on the latest version. With "One Version Testing" this problem can be solved.

We regularly performend test management in many projects. Specially trained employees support your company in the individual steps of the update in a goal-oriented manner.

The close interaction with Microsoft helps to find a fast and secure solution in case of escalation.

PRELIMINARY CONTENT CHECK OF THE UPDATE
The preliminary content check of the upcoming update provides you with possible new functions that can be activated in consultation with you.

The preliminary test also identifies focal points for the tests, so that testing can be targeted.

PROCEDURE MODEL

Through our process model, we support and coordinate your company in setting up and executing tests and guide you on how to create and execute automated tests.

COORDINATION WITH MICROSOFT
We lead the coordination with Microsoft.

FINAL REPORT
After the deployment you will receive a final report in which further potential and identified risks are documented for the next updates.

Live operation after an update is not affected. Your internal organization is relieved and can concentrate on the core business of your company.

GET IN CONTACT WITH OUR CUSTOMER SERVICE

Have you discovered services in our portfolio that you would like to use in the future or that you are currently missing? Get in touch with us and we will have an initial discussion with you to get to know your requirements.

Your contact person at Rödl & Partner:
Alfonso Di Nisio: +49 6864 89066 5827

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Jens Hinkelmann

Head of service line Management and IT consulting

Partner

+49 911 1807 8710

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TICKET SYSTEM

WE HAVE REORGANISED OUR TICKET SYSTEM

If you have not received information yet about the new access, please contact the following email address:
ax.support@roedl.com